Company Description:
Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Trainer. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to:
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Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
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Fill out accurate reports.
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Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
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Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
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Facilitate all aspects of floor-training and BQM Training for the program.
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Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments.
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Facilitate multi-hour product, behavioral or tool change type learning experiences.
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Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
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Coach and give feedback to trainees to help them fulfill performance metrics.
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Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
Qualifications:
Our most successful candidates will have:
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At least 1 year of work experience as a trainer.
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Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)
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Strong English verbal and written communication skills.
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Strategic in developing solutions and process improvements.
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Willingness and ability to work in a shifting or graveyard schedule.
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Excellent ability to build networks within and across functions through proactive communication.
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Ability to maintain a high degree of confidentiality and professionalism is critical.
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Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential.
Internal Qualifications:
- Must have FY25 PDP score of Exceeds Most or Clearly Exceeds.
- Tenure of at least 18 months.
- No Active DA.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
