Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
We are seeking an experienced Talent Management Lead to be based on-site at our client location in Virginia, serving as the primary liaison between HR Shared Services, Talent & Culture COE, and US leadership teams.
This role requires strong expertise in Talent Management, recruitment operations, governance, and stakeholder engagement, with the ability to lead on-site discussions, manage expectations, and ensure smooth coordination across multiple functions.
You will be responsible for managing critical talent processes—including candidate sourcing, screening, background verification, onboarding coordination, and documentation—while ensuring full compliance with policy, audit, and data standards. The role also involves coaching junior resources and driving continuous improvements across the Talent Management workflow.
This is a work-from-office, high-visibility leadership role that acts as the operational anchor for the client.
Key Responsibilities
Learning & Development (L&D)
- Coordinate execution of learning and development programs, including onboarding, functional training, leadership development, and compliance training.
- Manage training calendars, logistics, nominations, attendance tracking, and post-training feedback.
- Partner with internal trainers, external vendors, and HR stakeholders to ensure effective delivery.
- Track learning completion, effectiveness metrics, and maintain training records.
Performance Management
- Support end-to-end performance management cycles, including goal setting, mid-year and year-end reviews, and calibration activities.
- Coordinate timelines, communications, reminders, and follow-ups with managers and employees.
- Track completion status, exceptions, and escalations.
- Prepare performance dashboards, reports, and leadership summaries.
Talent Acquisition Coordination
- Act as an on-site coordination point between Talent Acquisition teams, hiring managers, and HR stakeholders.
- Support requisition tracking, interview scheduling, candidate communication, and offer process coordination.
- Maintain hiring trackers, dashboards, and recruitment metrics.
- Support onboarding coordination in partnership with HR Operations and L&D teams.
On-Site Stakeholder Engagement & Governance
- Serve as the on-site talent operations lead, managing discussions with client hiring managers, HR partners, and US leadership teams.
- Ensure seamless coordination between stakeholders, resolving issues proactively and maintaining alignment on priorities and timelines.
- Act as a trusted advisor for escalations related to recruitment, onboarding, and background verification.
Policy, Compliance & Operational Excellence
- Ensure all processes adhere to US labor laws, internal policies, and HR best practices.
- Maintain audit readiness through strong documentation and governance discipline.
- Mentor junior team members and standardize best practices across delivery.
- Drive continuous process improvements and contribute to enhancements in Talent Management workflows and Workday utilization.
Qualifications:
- 5+ years of experience in Talent Management, Recruitment, or HR Operations, with demonstrated leadership in US HR program delivery.
- Strong working knowledge of Workday Talent and other HRERPs (Workday strongly preferred).
- Excellent organizational, multitasking, and documentation skills.
- Strong attention to detail and ability to manage sensitive HR data with integrity.
- Proficiency in MS Office tools.
- Bachelor’s degree in HR, Organizational Development, or related field ( Master’s preferred).
Competencies
- Executive Stakeholder Management: Ability to influence, consult, and manage expectations of senior leaders.
- Operational Leadership: Effectively lead complex talent management processes in a fast-paced environment.
- Governance & Compliance: Strong understanding of audit requirements, policy adherence, and secure data handling.
- Change Leadership: Ability to drive adoption of new processes, systems, and talent practices.
- Analytical Mindset: Skilled in interpreting recruitment and talent data to provide actionable insights.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
