Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description:
We are seeking an experienced Project Lead with 12+ years of experience in managing enterprise web applications, middleware infrastructure, cloud environments, and production support operations. The ideal candidate will lead technical teams responsible for ensuring high availability, performance, security, and reliability of business-critical applications while driving automation and operational excellence.
Key Responsibilities
Technical Leadership
- Lead and mentor Application Support, Middleware, and Infrastructure teams.
- Manage day-to-day production support activities across enterprise applications.
- Ensure 24×7 availability of business-critical applications and services.
- Drive continuous improvement initiatives for operational efficiency.
Application & Infrastructure Management
- Manage WebLogic, WebSphere, Apache, JBoss, Tomcat, IIS, and related middleware platforms.
- Administer Linux, Solaris, Windows, and cloud-based infrastructure.
- Oversee deployment, configuration, maintenance, and performance tuning of enterprise applications.
- Manage application releases, deployments, and environment readiness.
Production Support
- Provide L3 technical support for critical production incidents.
- Act as Major Incident Manager during high-severity outages.
- Conduct Root Cause Analysis (RCA) and implement preventive actions.
- Ensure SLA compliance and timely issue resolution.
Cloud & Automation
- Support AWS cloud infrastructure and cloud-hosted applications.
- Implement Infrastructure as Code (IaC) and automation wherever applicable.
- Develop self-healing solutions and operational automation using DevOps tools.
- Support CI/CD pipelines using Jenkins and related technologies.
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Monitoring & Performance
- Monitor application health using tools such as:
- New Relic
- ELK Stack
- Oracle Enterprise Manager
- SQL Developer
- Perform capacity planning and performance optimization.
- Proactively identify infrastructure bottlenecks and implement corrective measures.
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Security & Compliance
- Manage SSL certificates, LDAP integration, and authentication mechanisms.
- Ensure compliance with organizational security standards.
- Support vulnerability remediation and infrastructure hardening.
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Stakeholder Management
- Collaborate with Development, QA, Product, Database, Network, Security, and Business teams.
- Provide regular operational reports and executive updates.
- Coordinate cross-functional teams during major incidents and planned maintenance activities.
Qualifications:
Required Skills
Middleware Technologies
- Oracle WebLogic
- IBM WebSphere
- Apache HTTP Server
- JBoss
- Tomcat
- IIS
Cloud & DevOps
- AWS
- Jenkins
- CI/CD
- Infrastructure as Code (IaC)
Monitoring Tools
- New Relic
- ELK Stack
- Oracle Enterprise Manager
- SQL Developer
Operating Systems
- Linux
- Solaris
- Windows Server
Security
- SSL Certificates
- LDAP
- SiteMinder
- OpenSSL
Databases
- Oracle Database
- JDBC
- Connection Pooling
Preferred Qualifications
- MCA/B.E./B.Tech in Computer Science or related field.
- 12+ years of IT experience.
- Experience managing global enterprise production environments.
- Experience in healthcare, retail, or manufacturing domains.
- Strong customer-facing communication and stakeholder management skills.
Additional Information:
Additional billable requirement for Project Lead position under USHH in GEHC.
