Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Lead the internal marketing and communication strategy to enhance employee engagement, company culture, and the overall connection between our people and the employer brand. You’ll be responsible for crafting powerful narratives, running creative campaigns, and developing visual content aligned with our brand identity.
- Design and implement the internal communication strategy, aligned with the Employee Value Proposition (EVP) and cultural goals.
- Lead creative internal campaigns (monthly or quarterly) to drive engagement and reinforce key messages.
- Manage and optimize internal communication channels (intranet, internal app, newsletters, screens, etc.).
- Write and design key messages, corporate communications, and multi-format content (visual, written, and audiovisual).
- Develop and produce graphic materials such as presentations, infographics, visual campaigns, and simple video animations.
- Track performance using KPIs (engagement, participation, reach, feedback, etc.).
- Coordinate with cross-functional teams and HR to cascade messages and align on business priorities.
- Ensure all internal communications align with the company’s tone, voice, and visual identity.
Detailed Skillsets
- Strategic Communication & Planning:
- Ability to design and implement comprehensive internal communication strategies.
- Understanding of Employee Value Proposition (EVP) and its integration into communications.
- Capacity to align communication efforts with broader cultural and business goals.
- Content Creation & Management:
- Excellent Written Communication: Crafting clear, compelling, and brand-aligned key messages, corporate communications, and various content formats.
- Visual Communication & Design: Developing and producing graphic materials (presentations, infographics, visual campaigns) and simple video animations.
- Storytelling: Ability to craft powerful narratives that resonate with employees.
- Multi-format Content Production: Experience with written, visual, and audiovisual content.
- Campaign Management:
- Leadership in developing and executing creative internal campaigns (monthly/quarterly).
- Ability to drive engagement and reinforce key messages through campaigns.
- Channel Management & Optimization:
- Proficiency in managing and optimizing various internal communication channels (intranet, internal app, newsletters, digital screens, etc.).
- Understanding of best practices for different communication platforms.
- Brand & Tone Consistency:
- Strong understanding and application of company's tone, voice, and visual identity.
- Ability to ensure all internal communications align with brand guidelines.
- Analytical & Performance Tracking:
- Ability to track performance using KPIs (engagement, participation, reach, feedback).
- Data analysis skills to measure communication effectiveness and make data-driven decisions.
- Collaboration & Stakeholder Management:
- Strong interpersonal skills for coordinating with cross-functional teams (especially HR).
- Ability to cascade messages effectively and align on business priorities with various departments.
- Influencing and negotiation skills to ensure communication alignment.
- Project Management:
- Ability to manage multiple projects/campaigns simultaneously.
- Organizational skills to meet deadlines and manage resources effectively.
- Creativity & Innovation:
- Capacity to generate fresh ideas for campaigns and content.
- A focus on innovative approaches to engage employees.
- Digital Fluency:
- Comfort with various digital tools and platforms used for internal communications.
- Likely includes proficiency in design software (e.g., Adobe Creative Suite basics for simple graphics/videos), email marketing platforms, content management systems for intranets, etc.
Qualifications:
Qualification:
- BSc. in Communications, Marketing, Human Resources, Public Relations, Event Management, or a related field.
- Strong planning and execution skills: You love organizing and seeing events through from start to finish.
- Bubbly and outgoing personality: You're approachable, energetic, and genuinely enjoy interacting with people.
- Creative content creation skills: You have a knack for writing compelling messages and can create simple visual content (e.g., using Canva, basic video editing apps).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proactive, reliable, and eager to learn.
What You’ll Gain:
- Practical experience in a fast-paced corporate environment.
- Mentorship and guidance from experienced professionals.
- Opportunity to make a tangible impact on employee satisfaction and company culture.
- Networking opportunities within a dynamic HR and Engagement team.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
