Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description:
Job Title: Associate - Account Management
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through email, Chat and Voice Support.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications:
Our most successful candidates will have:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Email,Chat and Voice).
- Must be a graduate and above.
- 0–2 years of experience (freshers welcome!).
Additional Information:
Work setup:
- Location: Work from Office [ Sutherland, NSLArena, Tower B, 9th floor, ramanthapur road, Uppal - 500039, Hyderabad]
- Shift: Rotational shifts-includes both day and night
- 5 days of work, 2 day-rotational off
We will give you:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer :
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
TAHelpdesk@Sutherlandglobal.com
