Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
The Trainer, Consulting Services with a focus on Organizational Change Management and Digital Adoption will design, develop, and deliver training programs that empower customers and internal teams to successfully integrate AI technologies into their workflows. This role will ensure that all employees, managers, and leadership are well-prepared for the changes that digital transformation brings to their daily operations. The ideal candidate will combine expertise in training delivery with a solid understanding of change management principles, ensuring that programs are aligned with both technological and human adoption factors.
Will report to: Organizational Change Manager or Organizational Change Management Lead (OCM Lead)
Key Responsibilities:
- Training Design & Delivery
- Training Needs Analysis & Customization
- Stakeholder Communication
- Support & Engagement
- Measurement & Improvement
Work Environment:
- Collaborative, fast-paced, and dynamic work culture.
- Opportunity to work in hybrid or remote or in office environments, depending on the organization’s structure and project requirements
Qualifications:
- Bachelor's degree in a related field (e.g., Computer Science, Business, Education, or Organizational Development). Advanced degrees are a plus.
- 3+ years of experience designing and delivering training programs, preferably in digital transformation or change management contexts
- Proven experience in leading organizational change, particularly in technology-driven transformations.
- Exposure to or experience with AI-related technologies is a plus, especially in understanding their application in business functions.
- Excellent presentation, communication, and interpersonal skills, with the ability to explain complex concepts in simple terms.
- Experience with instructional design, adult learning principles, and e-learning platforms.
- Ability to assess training effectiveness and adapt content to meet varying learner needs.
- Strong problem-solving skills and adaptability to changing priorities.
- Passionate about fostering a culture of continuous improvement and learning.
- Self-motivated, organized, and able to manage multiple training initiatives simultaneously.
- Certifications in AI, change management (e.g., Prosci, Copilot), or related fields is a plus.
- Strong English proficiency is required. Additional capability in Spanish, French, German, Japanese, Mandarin, or Italian is strongly preferred.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
