Company Description:
At Sutherland, we are redefining how businesses perform in the digital age. Powered by Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, we partner with some of the world’s most iconic brands to deliver measurable business results.
With over 200 patented inventions, Sutherland leads digital transformation through a seamless as-a-service model—optimizing operations, reinventing customer experiences, and unlocking new possibilities by combining human expertise with intelligent technology.
Sutherland — Unlocking digital performance. Delivering measurable results.
Job Description:
Managers in this role get to:
Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Qualifications:
Our most successful candidates will have:
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Proficiency in MS Office, especially Excel and PowerPoint, to track team metrics, prepare reports, and present insights relevant to a dynamic music streaming environment.
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Experience in fast-paced, digital-first environments, ideally within media, entertainment, or streaming services, to effectively adapt to industry trends and evolving customer expectations.
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Strong people management skills, with the ability to build trust, motivate teams, and foster a collaborative culture aligned with the fast-evolving world of music and digital content.
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Sharp analytical thinking, with the ability to interpret operational data, identify user behavior trends, and drive performance improvements that enhance the streaming customer experience.
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Exceptional verbal and written communication skills, essential for articulating feedback, managing escalations, and collaborating with cross-functional teams across support, content, and technical departments.
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A genuine passion for digital entertainment is a strong plus, helping to connect with the brand and the audience more effectively.
