Company Description:
Sutherland is seeking a goal-oriented and strategic-thinking person to join us as a Manager - Service Delivery. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Ensure success: Coordinate with the implementation team for new account roll-outs Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions Manage the workforce: Project and oversee staffing Define Sutherland’s reputation: Effectively deal with client complaints and issues
Qualifications:
Our most successful candidates will have: - Customer service experience; managerial experience - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Ability to be customer-oriented in managing communications and issues - Persuasiveness in communicating and presenting the scope of Sutherland’s products to industry prospects - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
