Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
Sutherland is seeking an experienced Facilities & Administration Manager who will focus on facilities operations, maintenance, infrastructure, office fit-outs, new-site readiness, contractor management and facilities cost optimization. If you have strong facilities leadership experience - want to hear from you!
1. Role Overview
Lead Facilities Management and Administration operations across Egypt, ensuring reliable infrastructure, efficient workplace services, regulatory compliance, creating better employee experience and uninterrupted support for 24/7 business operations.
The role requires strong operational leadership, financial and commercial acumen, vendor management, established professional relationships with Egyptian government authorities and local stakeholders.
2. Key Responsibilities
A. Facilities & Infrastructure Management
- Oversee facilities, property, and critical infrastructure across all Egypt locations.
- Ensure reliability of HVAC, electrical, UPS, generators, BMS, and fire and life safety systems.
- Drive preventive maintenance, asset management, space optimization, and infrastructure projects.
- Ensure operational readiness, business continuity, and consistent service standards.
B. Government Relations & Local Administration
- Build and maintain strong relationships with Egyptian government authorities, governorates, municipalities, Civil Protection, auditors and regulatory agencies.
- Manage local liaison, statutory approvals, licenses, permits, inspections, and renewals.
- Maintain effective local networks with authorities, landlords, utility providers, and other stakeholders.
- Resolve government-related and local administrative matters impacting business operations.
- Ensure compliance with applicable laws, ethical standards, and corporate governance requirements.
C. Governance, Compliance & Risk
- Ensure compliance with Egyptian statutory, regulatory, health, safety, and environmental requirements.
- Lead internal, external, and client audits, ensuring timely closure of observations.
- Maintain effective internal controls, ISO audits, SOX compliance where applicable, and regulatory documentation.
- Oversee emergency preparedness, safety, security, and business continuity planning.
D. Financial & Commercial Management
- Own Facilities and Administration OPEX and CAPEX budgets.
- Drive cost optimization, financial discipline, and operational efficiencies.
- Monitor expenditure, budget variances, vendor payments, and financial commitments.
- Develop business cases, management dashboards, and cost improvement initiatives.
E. Vendor & Contract Management
- Lead vendor selection, negotiations, contracts, and performance management.
- Oversee outsourced services, including maintenance, security, housekeeping, catering, and transportation.
- Monitor SLAs, KPIs, contractual compliance, and service quality.
- Drive vendor consolidation, commercial competitiveness, and service improvements.
- Manage lease contracts and lease negotiations
F. Administration, Transportation & Workplace Services
- Oversee employee transportation, logistics, security, housekeeping, and workplace administration.
- Ensure safe, reliable, and cost-efficient transportation supporting 24/7 operations.
- Drive route optimization, policy compliance, and service efficiency.
- Maintain workplace standards, employee amenities, and effective administrative support.
G. Leadership & Stakeholder Management
- Lead and develop Facilities and Administration team
- Establish accountability, performance standards, and service excellence.
- Partner with business leadership, HR, Finance, Procurement, IT, Legal, Securities and Compliance.
- Manage relationships with landlords, government authorities, vendors, and external stakeholders.
H. Sustainability & Continuous Improvement
- Drive energy efficiency, resource optimization, and sustainability initiatives.
- Leverage technology, automation, and digital monitoring to improve operations.
- Identify opportunities to enhance productivity, service quality, and cost efficiency.
3. Key Performance Indicators
- Operational Excellence: Infrastructure uptime, service reliability, and business continuity.
- Financial Performance: Budget adherence, cost optimization, and savings.
- Compliance: Statutory compliance, audit outcomes, and risk management.
- Government Liaison: Timely approvals, renewals, and resolution of local administrative matters.
- Vendor Management: SLA performance, service quality, and commercial efficiency.
- Workplace & Transportation: Service reliability, safety, employee satisfaction, and cost efficiency.
- People Leadership: Team performance, development, and stakeholder satisfaction.
- Sustainability: Energy efficiency and resource optimization.
Qualifications:
- Bachelor's degree in Facilities Management, Business Administration, or a related discipline
- 8+ years of experience in Facilities Management, Property Management, Administration, or Infrastructure Operations, including senior leadership responsibilities.
- Proven experience managing large-scale, multi-site, 24/7 operations, preferably in IT/ITES, BPO, or multinational organizations.
- Strong technical understanding of building infrastructure, maintenance, and operational continuity.
- Demonstrated expertise in OPEX/CAPEX management, cost optimization, vendor negotiations, and contract management.
- Strong knowledge of Egyptian regulations, government procedures, and local administrative requirements.
- Established professional network and proven experience working with Egyptian government authorities and local stakeholders.
- Experience managing transportation, security, workplace services, and administrative operations.
- Strong leadership, commercial judgment, communication, and problem-solving capabilities.
- Fluency in Arabic and English is essential.
5. Core Competencies
- Strategic and operational leadership
- Financial and commercial acumen
- Government and stakeholder relationship management
- Infrastructure and facilities expertise
- Governance, compliance, and risk management
- Vendor negotiation and contract management
- Crisis management and business continuity
- People leadership and decision-making
- Operational excellence and continuous improvement
Additional Information:
All your information will be kept confidential according to EEO guidelines.
