Company Description:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For over 36 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description:
Job Description
The Associate Vice President – Global Transition will lead complex, enterprise-scale transition programs for Sutherland’s portfolio of global clients. This role will ensure seamless delivery of transition initiatives aligned with Sutherland’s growth and digital transformation objectives. The AVP will partner closely with client executives, transition teams, technology leaders, and cross-functional stakeholders to deliver transition excellence while driving measurable business outcomes.
Key Responsibilities
- Provide strategic leadership for global transition initiatives, ensuring on-time, high-quality execution across multiple client programs
- Manage Transition and Transformation (TnT) teams across the Philippines, Americas, and Europe
- Oversee a portfolio of transition projects, managing scope, schedule, budget, risks, and issues
- Presents transition strategy and approach during client deal pursuits
- Delegates and ensures timely, high-quality responses to all RFPs requiring a Transition Solution
- Collaborate with the Global Head of Transition and Project Management to develop and execute strategic plans for transitions worldwide
- Lead and mentor transition project managers, building a high-performing global team
- Manage senior stakeholder communications and escalation paths to ensure program alignment and client satisfaction
- Establish, monitor, and report on program-level KPIs to drive accountability and continuous improvement
- Ensure compliance with transition methodologies, quality standards, and contractual obligations
- Facilitate adoption of best practices in project governance, risk management, and knowledge management
- Foster a culture of collaboration and continuous learning within the transition team
- Support pre-sales efforts by developing transition strategies, solution proposals, and resource estimates
Qualifications:
- Bachelor’s degree in Business, Technology, or a related field (Master’s degree preferred)
- Minimum 10+ years of program or project management experience in complex, global environments
- Minimum 3+ years in project portfolio management overseeing multiple concurrent initiatives
- PMP certification required (or equivalent project management credential)
- Expertise with modern PM tools such as MS Project, Smartsheet, Jira, and Confluence
- Demonstrated people leadership skills, with experience managing, mentoring, and developing high-performing teams
- Exceptional communication, stakeholder management, and executive presentation skills
- Ability to influence and partner effectively across diverse, geographically distributed teams
- Strong problem-solving, negotiation, and decision-making abilities
- Experience working in business process outsourcing (BPO), shared services, or a consulting environment preferred
- Experience with digital transformation, automation, or technology-driven transitions is highly desirable
- Ability to travel domestically and internationally, as needed (<20%)
Additional Information:
questions, and holds people accountable.
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