Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a NICE Portfolio Solution Engineer.
NICE Portfolio Solutions Engineers lead the functional and technical sales process with a coordinated focus on solutions development across NICE’s portfolio through discovery and requirements gathering, validation, and demonstration. You’ll enjoy a blend of technical discussions, deep strategic partnerships with product teams, Account Executives, and customers.
The PSE must be a self-motivated storyteller with a proven track record in software sales. The PSE must demonstrate a positive “can do” attitude combined with the ability to eliminate sales obstacles through creative and adaptive thinking.
Job Description:
Technical leader in sales/presales processes supporting NICE System's Recording
products, supporting Account Executives conducting discovery conversations and needs analysis,
presenting product technical demos, and design of the actual recording solution to be integrated
with customers' communication platforms (PBX - ACD - CCaS).
Creation of solution design documents, including flow and architectural diagrams based on
customers' recording needs and their communication platform providers (Cisco, IPC, BT, Microsoft
Teams, Zoom, etc.).
Value proposition presentation in high level customer meetings to different audiences (Compliance
Officers, IT, Security, Risk Managers, Networking and Telephony engineers).
Assist in quoting and compelling commercial pricing proposals.
Provide feedback about product to Product House and R&D teams.
The Portfolio Solution Engineer has the following duties:
- Professionally and independently conduct discovery conversations and needs analysis for business and technical topics using astute questioning skills to understand, anticipate and exceed customer needs.
- Deliver tailored and custom demonstrations that align to NICE portfolio with customer’s business and IT challenges in mind
- Lead in all technical aspects of the sales process in collaboration with account executives and overlay teams
- Able to promptly respond to functional and technical elements of RFIs/RFPs
- Assist NICE sales teams with creating compelling pricing proposals
- Assist with definition and execution of successful proof of concepts (POC), where appropriate.
- Provide product feedback and suggestions to Product teams
Qualifications:
- Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
- Identify all functional and technical challenges of assigned accounts
- Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
- Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
- Lead in all technical aspects of the sales process.
- Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
- Actively contribute to a team approach with account executives and overlay teams.
- Provide product feedback and suggestions to Product house.
- Able to promptly respond to functional and technical elements of RFIs/RFPs
- Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics
- Travel requirements: 50%
Additional Information:
- Contact center technologies, WorkForce Manager/Management, CRM or Business Intelligence experience
- Cloud technologies and certifications
- Telephony (ACD, IVR, etc.) experience and knowledge
- Hardware platforms & Virtualization
- Vertical market selling experience including Banking, Insurance, Telco, Healthcare, Travel, and others
