Company Description:
We are One Sutherland
— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
The purpose of this position is to provide technical assistance to the NICE Cloud Networking Team, coordinating and participa ting in the design, deployment, operation and maintenance of NICE’s customer cloud hosted network and security infrastructure, while also resolving customer issues that require direct access to the network and security infrastructure, and acting in an appropriate professional working style
• Ability to prepare, review, test, and deploy network configuration and security software to perform administrative tasks as assigned.
• Establishing, configuring & troubleshooting VPN tunnel related works.
• Deep understanding on IPSEC protocol, the TCP/IP stack, how a layer 7 FW processes packets. SSL protocol
• Design and testing of network and security infrastructure, including routers, switches, firewalls, VPN, WAN and other support systems.
• Familiarity with Internet and WAN communications technologies, protocols, and best practices
• Configuring & troubleshooting URL related works.
• Ability to act as part of NICE Infrastructure Cloud Operations, continuously sharing information and assisting on tasks with other team members.
• Ability to provide excellent and ongoing support to other NICE business teams as needed to solve customer and product issues in a timely manner.
• Demonstrated ability to deal directly with internal and external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE hosted performance, security, availability, and reliability
• Position may be required to work at a computer terminal and desk for long periods of time on projects.
• May be required to travel between main offices, co-location facilities, and other NICE worldwide locations.
• Ability to work in rotational shifts (IST, BST & PST time zone) and weekends as and when required.
Qualifications:
• Advanced English level (B2 or Higher)
• 5+ Years of experience in managing Network & Security Infrastructure and administration of associated software and tools.
• Minimum 2 Year of Experience with AWS Cloud & managing AWS network stacks is a mandatory.
• Expertise in Terraform, Ansible or python to automate the network and infrastructure stack.
• CCNP certified engineer who has experience with Network design in AWS cloud, deployments, implementations and Operational tasks using industry-standard network equipment and software.
• CCNP Routing and switching Certification in Mandatory.
• Demonstrated ability to work with different security appliances like Palo Alto, Cisco firewalls for ACL, NAT, VPN and other technical assistance.
• Demonstrated ability to resolve complex technical issues. Encouraging free and open exchange of technical ideas and suggestions and working with regional and global management to implement approved projects.
• Demonstrated ability to install and deploy network routers, firewalls, switches, and other support systems as needed to support corporate and hosted capacity, performance, security, or product functionality requirements.
• Experience implementing and supporting a production multi-tenant architecture • AWS and Palo Alto Certifications are nice to have.
• Bachelors or Master’s degree in Computer Science, Engineering or other technical discipline or equivalent experience