Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
We are seeking a Lead – Web Support & Front-End Operations to manage support and maintenance activities for automobile dealer websites on the dealer eProcess platform. The role involves leading the support team, managing ticket operations, driving SLA adherence, coordinating with stakeholders, and ensuring smooth delivery of website support services.
Qualifications:
• Strong expertise in HTML, CSS, and website support operations.
• Good experience with WordPress and CMS platforms.
• Working knowledge of Python for scripting and automation.
• Experience with ticketing/workflow management tools such as HubSpot, Jira, Zendesk, or ServiceNow.
• Strong stakeholder management, coordination, and team leadership skills.
• Experience handling production support or high-volume website operations.
Additional Information:
• Exposure to automobile or dealer website ecosystems.
• Knowledge of JavaScript and front-end best practices.
All your information will be kept confidential according to EEO guidelines
