Company Description:
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
Job Description:
For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.
🎯 Your Role
As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.
Your main responsibilities will include:
- Handle customer inquiries via email, chat, and phone using the provided tools and systems
- Understand and resolve customer issues efficiently and professionally
- Demonstrate empathy, patience, and a customer-focused approach
- Make independent decisions while following established processes, policies, and regulations
- Handle all aspects of customer care in a courteous and professional manner
- Manage multiple tasks effectively in a fast-paced environment
- Adapt quickly to organizational changes and new processes
Qualifications:
🧠 What We’re Looking For
- Fluent German and English – C1 level, both written and spoken.
- Excellent communication skills.
- Strong attention to detail.
- Analytical mindset with excellent problem-solving abilities.
- Customer-oriented and empathetic approach.
- Ability to work independently and make sound decisions.
- Confident, dynamic, and adaptable personality.
Additional Information:
🎁 What We Offer
💰 Compensation & Benefits
- Competitive salary.
- Performance-based bonuses.
- Additional health insurance.
- Food vouchers
- Fully paid training and onboarding
🏢 Work Environment
- Hybrid work model: 1 week working from home / 1 week from the Sofia office
- Working hours: Monday-Friday, 10:00 – 19:00
- Professional and supportive working environment
- Opportunity to develop your skills within a globally recognized company
If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!
