Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals.
We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation.
Job Description:
The Vice President - Solutions Leader, DES, is a pivotal leadership role within the DES practice, responsible for developing and delivering innovative, multi-tower end-to-end Digital solutions that drive large-scale business transformation. This client-facing role blends strategic vision, solution development, and practice leadership to build domain-centric offerings while interpreting and aligning client needs with standardized solution frameworks.
As a senior leader, the VP will engage cross-functional teams, form strategic alliances, and leverage emerging technologies, including platforms, automation, and analytics, to deliver measurable outcomes and a competitive edge in the marketplace. The role requires a deep understanding of industry trends, an ability to translate client requirements into comprehensive solutions, and strong collaboration across sales, service delivery, and other partners to ensure seamless execution.
This position demands extensive experience in service delivery, solution planning, digital transformation, and global team leadership. The successful candidate will have a proven track record in managing complex deal shaping, cost modeling, and Lean Six Sigma initiatives, coupled with the ability to manage virtual teams in a dynamic, fast-paced environment. Strong analytical, communication, and leadership skills are essential, with flexibility to travel and work across time zones as needed.
Qualifications:
ROLE SUMMARY AND OVERVIEW
The VP - Solutions Leader, DES, is responsible for spearheading the development of innovative solutions tailored to the Digital Enablement sector, ensuring they align with client needs and market demands. This role requires expertise in building domain-focused solutions that integrate multiple capabilities, including digital finance, automation, and transition services, to deliver comprehensive business process solutions.
The VP will work closely with internal teams and external partners to identify opportunities, form strategic alliances, and lead initiatives that enhance the company's service offerings. In addition to guiding solution development, the role involves managing a global team of experts, driving process improvement efforts such as Lean Six Sigma, and leveraging cutting-edge tools and techniques to differentiate offerings in the market.
The ideal candidate will possess significant experience in service delivery, transformation, and solution planning, with a focus on building scalable, competitive solutions that meet evolving client expectations. The VP will be key in translating buyer requirements into actionable plans, managing the full solution lifecycle, and collaborating with sales and delivery teams to ensure client success and long-term satisfaction.
KEY RESPONSIBILITIES
- Solution Development & Innovation: Lead the creation of industry-specific digital solutions by collaborating with internal teams and forming strategic alliances to differentiate offerings and drive large deal pipelines.
- Capability Building: Enhance the practice's overall capabilities through a focus on people, process, and technology to ensure continuous improvement and competitive advantage.
- Market Intelligence: Stay informed on industry trends, competitor activities, and emerging technologies to develop forward-thinking solutions that meet market demands.
- Client Solutioning: Understand client needs and translate them into comprehensive solutions, including detailed proposal offerings, solution plans, transformation strategies, and cost estimates, using standardized processes and offerings.
- Analytical Support: Back up solution proposals with data, proof points, and thorough analysis, ensuring that the solutions are feasible and well-substantiated.
- Approvals Management: Coordinate internal approvals and align with various teams to ensure that the proposed solutions are accurate, feasible, and compliant with organizational policies.
- Sales Collaboration: Work closely with the sales team to represent the solution offering to clients and ensure alignment between the solution and contract terms.
- Service Delivery Partnership: Collaborate with the service delivery team to architect the overall delivery model, ensuring the solution can be effectively implemented and sustained.
- Technology Integration: Lead initiatives to incorporate new technologies such as Robotic Process Automation (RPA) and analytics into the solution architecture to deliver measurable outcomes for clients.
- Delivery Transition Management: Ensure a smooth handoff to the delivery teams by clearly defining solution assumptions, service delivery locations, and cost structures.
- Continuous Improvement: Drive Lean Six Sigma and process re-engineering initiatives to enhance solution delivery and improve efficiency.
- Client Engagement: Conduct discovery sessions, perform due diligence, and deliver detailed reports that provide insights and recommendations for client solutions.
- Team Leadership: Manage a global team of senior experts, fostering collaboration across functions such as solutions, digital tools, automation, and transition capabilities.
- Stakeholder Collaboration: Support and influence sales, service delivery, and support teams to craft compelling client propositions and win new business.
- Flexibility & Travel: Be available to travel and work across different time zones as needed to support global client engagements.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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