Company Description:
At Sutherland, we pride ourselves on delivering exceptional customer experiences and business solutions for some of the world’s leading brands. We are currently seeking a Team Manager – Diagnostics to lead a high-performing team, drive operational excellence, and ensure outstanding client satisfaction.
Job Description:
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications:
Our most successful candidates will have:
- Finished a Bachelor’s Degree of any course
- One to two years of experience in similar role
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
- Experience in inventory management of blended voice and back-office processes: case management in workers compensation (diagnostics), disability claims, property and casualty insurance and healthcare are most preferred. Other related fields we can consider are retirement (401k, 403b), investments, life insurance claims, premium admin administration, billing, money in and out policy maintenance, etc.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
