Company Description:
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Sr Manager - Reporting who will establish and create strategies that will enhance processes and boost ease and efficiency.
Job Description:
The Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting, analytics, and workforce planning functions.
Responsibilities:
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
- Reporting & Analytics
- Oversee the design, development, and delivery of performance, operational, and executive-level reports across Hyderabad and Clark sites.
- Ensure data accuracy, consistency, and integrity across all reporting platforms and dashboards.
- Provide advanced analysis and insights to identify trends, risks, and opportunities.
- Partner with business stakeholders to develop customized reporting solutions and KPIs.
- Drive automation and standardization of reporting processes to increase efficiency.
- Workforce Organization
- Lead workforce planning initiatives, including forecasting, staffing models, and capacity planning.
- Partner with leadership to define workforce structures that align with business needs.
- Analyze headcount, attrition, and productivity trends to recommend optimal staffing strategies.
- Oversee scheduling, resource allocation, and organizational alignment to support operational delivery.
- Collaborate with Service Delivery teams to ensure balance between demand and supply.
- Leadership & Collaboration
- Lead, mentor, and develop a team of reporting analysts and workforce specialists.
- Foster a culture of accuracy, accountability, and continuous improvement within the team.
- Work closely with site and regional leadership to align reporting and workforce strategies with business goals.
- Act as a liaison between operations, HR, finance, and technology teams to ensure integrated workforce planning.
Qualifications:
Our most successful candidates will have:
- A Bachelor’s Degree is preferred but not required.
- Minimum of 5 years in reporting, analytics, and workforce management.
- At least 2 years in a senior management or leadership role, preferably across multi-site or regional operations.
- Proven track record of building and scaling reporting/analytics frameworks in a fast-paced environment.
- Strong exposure to workforce organization, capacity planning, and operational alignment.
- Technical Skills:
- Knowledge of reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel, Google Data Studio).
- Strong understanding of workforce management platforms and practices.
- Experience with automation tools and process optimization.
- Soft Skills:
- Excellent leadership and people management skills with the ability to inspire and develop high-performing teams.
- Strong communication and presentation skills; ability to simplify complex data into actionable insights.
- Strategic thinker with a proactive, problem-solving mindset.
- Ability to work effectively across cultures and geographies.
