Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Associates in this role get to: Be the expert:
- Process such items as invoices, payment requests, etc.
- Handles all vendor correspondence via phone, client requests or email
- Works with Vendors to get updated information submitted such as address changes, banking information, etc
- Investigates and resolves problems associated with processing of invoices
- Reconciles various accounts by identifying errors in posting or omissions
- Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
- Files, maintains, and distributes accounting documents, records and reports
- Responds to some routine, but more complex questions related to area of responsibility
- Audit of Travel expenses and receipts
- Payment enquiries from both external and internal.
- Reviewing and processing Invoices, Non-PO Invoices, Pre-Approved/Pre-coded Invoices - SAP USA
- Cash Disbursement Forecast Preparation and Submission
- Reviewing vendor statements for completeness
- Customer Refunds Processing
- Prepare audit package
- Review and Reconcile Process data
Qualifications:
Our most successful candidates will have: -
- Post Secondary education (CAT/ACCA, Diploma or Associate Degree)
- Formal, specialized, job-related training with 1-3 years related work experience
- Proven working experience as accounts payable or accounts receivable clerk - Solid understanding or basic bookkeeping and accounting payable principles
- Hands-on experience with MS Office and ERP software such as SAP
- High degree of accuracy and attention to detail. Customer service orientation and negotiation skills
- Some analytical skills to identify problems in business processes and to develop workable solutions. May require assistance to determine cross functional impact
- Knowledge of company and departmental practice and procedures related to department activities-Exposure to Process Improvements and Transformation projects.
Additional Information:
Our most successful candidates will have: -
· A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must be able to pass a criminal background check and drug test as needed.
- Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
- Must be able to train and / or work onsite at our Red Hills Road site.
- 1 year of BPO/customer service experience preferred.
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
- Excellent attention to detail.
- A passion for helping customers and exceeding their expectations with high integrity.
- Strong verbal and written communication skills and the ability to tailor styles to the audience
- See through the eyes of the customer.
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Ability to type over 30 WPM with 80% accuracy.
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
- Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
