Company Description:
As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness.
- Heavy reliance on live agents for routine inquiries, driving up operational costs and response times.
- Inconsistent support experiences across different channels, impacting customer satisfaction.
- Increasing demand for fast, personalized support as customer expectations evolved.
Traditional support channels like voice and email struggled to keep pace with rising inquiry volumes. To sustain high service standards while optimizing costs, the company sought an intelligent solution that could enable seamless self-service, enhance efficiency, and ensure complex issues were swiftly escalated to live agents.
Job Description:
Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Colombia region! If you are a skilled, high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note this position is onsite, not remote)
In this role you'll get to:
Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.
Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.
Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants.
Support the team: Facilitate the completion of drug tests, background checks and other pre-employment requirements.
Qualifications:
Our most successful candidates will have:
- 3+ years of experience in high-volume recruiting
- Ability to identify, recruit and develop talent with tight timelines
- BPO experience a major plus!
- B2 or above English level
- Must be able to work onsite at our Bogota office
- Ability to work in MS Office
- Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner
Additional Information:
All your information will be kept confidential according to EEO guidelines.
