Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
We are looking for a skilled Oracle Field Service (OFS) Developer with strong expertise in Wholesale process development. This role combines technical OFS development and configuration responsibilities with a deep understanding of wholesale business workflows—particularly in telecom, utilities, or large-scale distribution sectors. The ideal candidate will help design, develop, and implement scalable solutions that enhance our field service and wholesale operations.
Key Responsibilities:
- Design, develop, and configure Oracle Field Service (OFS) Cloud solutions to support field operations and wholesale service workflows.
- Customize OFS components such as routing, capacity management, activity types, and user interface screens.
- Develop and integrate OFS plug-ins, REST/SOAP APIs, and third-party systems to support wholesale order and provisioning flows.
- Translate wholesale process requirements (e.g., order capture, inventory management, service delivery) into OFS functional design.
- Collaborate with business analysts and wholesale operations teams to automate and optimize end-to-end service delivery processes.
- Ensure OFS aligns with broader wholesale systems such as CRM, BSS/OSS platforms, ERP, and network inventory.
- Develop scalable, reusable configurations and automation scripts to manage complex service fulfillment for wholesale customers.
- Support UAT, deployment, and production rollout for new OFS features or integrations.
- Stay updated with OFS product enhancements and wholesale industry best practices.
Qualifications:
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 6+ years of experience in Oracle Field Service Cloud development and configuration.
- Strong knowledge of OFS architecture, APIs, plug-ins, and UI customization (JavaScript, HTML).
- Demonstrated experience in wholesale process development—such as service provisioning, order management, SLAs, and fulfillment.
- Experience working in telecom, utilities, or large-scale wholesale distribution environments.
- Hands-on experience with integrations using REST, SOAP, and middleware tools (e.g., OIC, Dell Boomi, MuleSoft).
- Familiarity with Oracle Fusion, Siebel, or other wholesale CRM/BSS/OSS systems.
- Strong analytical, documentation, and communication skills.
Preferred Qualifications:
- Oracle Field Service Cloud Certification.
- Experience with geolocation/mapping tools (e.g., Google Maps, HERE Maps).
- Agile/Scrum delivery experience.
- Exposure to TM Forum standards (e.g., eTOM, SID) for wholesale service providers.
Additional Information:
Why Join Us?
If you are a passionate developer with expertise in Java, front-end frameworks (React, Angular, AEM), and multi-stack technologies, and have a proven track record of leading teams and resolving complex technical issues, we invite you to be part of our innovative team. Apply now to lead impactful projects and drive excellence!
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