Company Description:
Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Job Overview
We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Spanish and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team, you will leverage your language skills and customer service prowess to provide distinguished service and support, ensuring an unforgettable customer journey.
Qualifications:
Responsibilities
- Deliver outstanding customer service and support for luxury hotel guests.
- Communicate efficiently and professionally in both Spanish and English to address customer inquiries and requests.
- Handle bookings, reservations, and other travel-related services with precision and attention to detail.
- Collaborate with hotel staff and stakeholders to fulfill guest needs and preferences.
- Provide real-time solutions to customer issues and escalate complex inquiries as necessary.
- Maintain a high level of product knowledge to offer accurate information and suggestions to guests.
Requirements and Qualifications
- Fluency in Spanish and English, both written and verbal.
- Previous experience in customer service, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Problem-solving skills and the ability to adapt to changing customer needs.
Additional Information:
What We Offer:
- A competitive salary and performance-based incentives.
- Comprehensive training programs to help you succeed in your role and grow your career.
- A vibrant and inclusive work culture that encourages innovation and teamwork.
- Opportunities for career advancement within a leading global company.
- Access to our employee assistance program and wellness resources.
- A supportive and collaborative environment where your contributions are valued.
Join us at Sutherland and be part of a team where your skills and passion can drive exceptional service and innovative solutions. Apply today!
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
