Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Customer Service Consultants in this role get to:
- Process HR queries, using the leading ticketing and case management systems.
- Manage reports and perform data audits.
- Prioritize and organize the daily tasks in your personal queue.
- Shine throughout exemplary communication skills and teamwork.
- Act in accordance to company standards and project a positive overall image.
Qualifications:
Our most successful candidates will have:
- High school diploma or GED
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Excellent proficiency of Italian (C1/B2H) and good proficiency of English (B2).
- Previous experience in administration, HR or customer service is an advantage.
- Business-level communication skills, being responsive, kind and polite.
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Ability to work independently, with high-level of attention to details.
Additional Information:
What we offer
- Feel good at work- join our diverse international team, where supporting each other and creating friendly atmosphere are our basic principles.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – you will work from home (within Kosovo only)
- Relax – we offer 21 days paid leave, so you can completely switch off and refresh. All your weekends will be free to spend some quality time on the things that matter to you. Our various online and on-site Wellness activities, webinars and events will also contribute to your well-being.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
MORE reasons to join our team
· Competitive salary, performance-based bonus;
· Employee referral program;
· Rewards and recognition program;
· In-house learning and development portals with training options for Certification;
· Multiple events organized in the office for employee engagement as well as wellness initiatives;
· Corporate social responsibility events and team buildings.
