Company Description:
Sutherland is seeking an organized and goal-oriented person to join us as an Director - Training. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
- Produce solid and effective training strategies based on accurate and meaningful data reports and analysis and/or keen observations to reduce new hire learning curve and support production in achieving program goals consistently.
- Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
- Define Sutherland’s Reputation: Manage training, performance and service quality to guarantee customer satisfaction.
- Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
- Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
Qualifications:
- Bachelor’s degree
- Eight or more years of management experience; experience managing customer support.
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong working knowledge in designing lesson plan, innovative technology enabled learning solutions, facilitate functional T3 and govern new hire performance.
- Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
