Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
Greetings from Sutherland for Freshers and Experienced Folks!!!
We are hiring candidates for International Voice Process.
Job Criteria:
1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.
In this role, you will get to:
1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.
Selection Process:
1) HR Interview (Walk In)
2) SD Panel Interview
3) Voice Assessment
Shift Timings & Off: 5-days' work, week with rotational shifts Predominantly night shifts
Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.
Work Location: 7th Floor, North Wing DivyaSree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana 500104
Qualifications:
Any Graduate can apply.
Additional Information:
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
