Company Description:
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.
Job Description:
As a Dialer Associate Manager you are expected to:
KEY RESPONSIBILITIES:
- Perform daily uploads, downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns, filter, list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Qualifications:
MINIMUM QUALIFICATIONS:
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge on a dialer system (auto-dialer operation/concepts)
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
- Basic understanding of database-design principles, data structures and optimizations
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills
- Strong communication skills for client facing
- Livevox dialer experience is an advantage
