Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description:
Role Overview
The User Experience (UX) & Candidate Experience Analyst will lead the management, optimization, and performance tracking of Sutherland’s career site and overall candidate journey. This role blends Talent Acquisition knowledge, UX expertise, data analytics skills, and a creative mindset to improve how candidates discover, navigate, and apply for roles.
You’ll also analyze insights from the candidate survey (Qualtrics) to identify pain points and drive continuous improvements in the candidate experience from first touch to application.
Key Responsibilities
- Career Site Management: Own all updates, content accuracy, and optimization of the career site.
- Vendor Coordination: Act as the primary contact for the career site vendor to manage platform updates, fixes, and new features.
- UX Optimization: Analyze user behavior to identify candidate journey gaps and recommend enhancements.
- Data Analytics: Monitor and report KPIs such as visits, clicks, time spent, conversion rates, and applicant volume.
- Content Collaboration: Partner with designers and branding teams to provide content and creative optimization ideas.
- Candidate Experience: Audit and improve candidate-facing communications to ensure a consistent and compelling brand voice.
Qualifications:
Key Skills & Qualifications
- Talent Acquisition knowledge and understanding of candidate processes.
- Experience managing or coordinating career site platforms or CMS tools.
- Strong analytical skills with proficiency in interpreting data and generating actionable insights.
- Familiarity with UX/UI principles and user journey mapping.
- Ability to manage third-party vendor relationships effectively.
- Stakeholder Management – Experience collaborating with global TA leaders, regional teams, and external vendors.
- Content & Journey Optimization – Capable of identifying gaps in the candidate journey and suggesting improvements, working closely with the content team.
- Basic SEO & Web Performance – Understanding of search optimization and visibility for job postings.
- Fluent in English – Strong written and verbal communication, especially for working with multiple geographies.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
