Company Description:
Sutherland is a global leader in driving business and digital transformation, delivering exceptional experiences as one of the largest process transformation companies in the world. Our approach is to offer an integrated portfolio across artificial intelligence, intelligent automation, advanced analytics, and digital services to create innovative solutions tailored to the industries we serve, turning legacy environments into state-of- the-art business enablers. Our global operations are present in countries including Bulgaria, Canada, China, Colombia, Dubai, Egypt, India, Jamaica, the Kingdom of Saudi Arabia, Kosovo, Malaysia, Mexico, the Philippines, South Africa, the United Kingdom, and the United States. Sutherland Global Services is headquartered in Rochester, NY, USA. More information about the company can be found at https://www.sutherlandglobal.com/
Job Description:
We are seeking a bilingual (Spanish/English) Senior HR Operations Specialist to support US HR processes for Spanish-speaking employees and managers. This role requires native or near-native Spanish fluency and strong expertise in end-to-end HR operations, enabling seamless service delivery across cultural, linguistic, and regulatory contexts. The specialist will manage core HR lifecycle processes, ensure compliance with US labor standards, and provide high-quality employee experience to a diverse workforce. This is a work-from-office role based in Colombia.
Key Responsibilities
Bilingual HR Service Delivery
- Provide end-to-end HR operational support—including employee lifecycle updates, data management, benefits administration, employment verification, and policy clarification—for Spanish-speaking employees and managers.
- Deliver bilingual (Spanish/English) support to ensure clarity, accuracy, and cultural alignment in all HR communication and documentation.
Compliance & Process Governance
- Act as a process SME for US HR operations, with familiarity in US labor laws, social security programs, and regulatory reporting requirements.
- Ensure HR transactions comply with federal and state regulations, internal policies, and audit standards.
- Support validation of HR data and ensure accuracy across HRIS systems.
Escalation & Case Management
- Manage escalated employee inquiries, applying knowledge of US HR practices and company policies to resolve issues effectively.
- Provide bilingual assistance for sensitive or complex employee cases, ensuring confidentiality and compliance.
Operational Excellence & Process Improvement
- Contribute to the enhancement of HRSS playbooks, SOPs, and process workflows for bilingual support in the US region.
- Identify operational gaps and propose solutions that strengthen efficiency, quality, and compliance.
(Lead-oriented responsibility) Coordinate with US-based legal or compliance teams to validate complex operational updates and provide technical guidance to the HRSS team.
Qualifications:
- 3+ years of progressive HR Operations or HR Shared Services experience supporting US-based HR processes.
- Native or near-native Spanish fluency; strong English verbal and written communication skills required.
- Strong understanding of US HR regulations, compliance requirements, and HR best practices.
- Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree in HR preferred.
- HRIS and case management experience (Workday, ServiceNow, SAP, etc.) strongly preferred.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
