Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
If you have a passion for learning, resolving issues, ensuring high-quality outcomes, and helping build programs from the ground up, this role is for you.
- Installation Quality Specialist will work closely with the Installation Enablement team to support continuous improvements to installation quality and enablement. You will manage an internal queue of issues, analyze installation data to identify trends and drive improvements, and provide feedback and testing support for internal installation tools/systems as needed.
- This role will also support a new Quality Assurance (QA) program and assist in redefining how quality responsibilities operate across internal teams and external partners. You will conduct QA reviews of internal and partner-submitted work, assess process adherence, support SLA compliance, and collaborate closely with partners, IPMs, and internal stakeholders to resolve lower-level quality issues. This position is ideal for self-driven, proactive go-getters who thrive on generating ideas, improving processes, and helping build impactful programs from the ground up.
What are we looking for?
- Looking for input on redefining roles
- Comfortable being externally facing
- Fielding lower-level quality issues with partners
- Internal and external interfacing (IPM, Partner)
- Looking for go getters
- Help us build a QA program - Ideas and recommendations
- Driving improvement
Qualifications:
Core Skills
- Understanding of testing fundamentals (test cases, defects, expected vs. actual results)
- Comfortable working with multiple systems, environments, or data inputs
- Ability to stay organized in a fast-moving environment
- Proficiency with basic productivity tools (Excel, Word, task trackers, ticket systems)
- Detail-oriented mindset with strong problem-solving capabilities
- Responsible, self-driven, and proactive work style—able to take initiative and follow through
- Excellent written communication skills for internal and external audiences
- Strong verbal communication skills for cross-functional and partner-facing interactions
- Process improvement mindset, with the ability to help drive projects forward and identify efficiencies Interest in helping develop new processes and standards
- Process Improvement
- Documentation
- Collaboration and proactivity
- Analytical Skills
- Advanced English Communication Skills
Preferred Qualifications
- Experience supporting or performing quality assurance, audit-style reviews, or partner enablement
- Demonstrated ability to ideate, build programs, and contribute to continuous improvement
- Experience with installation or configuration workflows
- Exposure to QA methodologies or coursework
- Experience with tools like Jira/Azure DevOps
- Process documentation experience
Additional Information:
This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)
