Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
As a Travel & Transport Lead, you will play a pivotal role in ensuring smooth and efficient travel arrangements for our internal workforce. Your responsibilities will include:
Core Responsibilities
- Coordinate hotel reservations, flight bookings, and travel arrangements across regional and international locations.
- Manage visa processing, including documentation, applications, and compliance with regional requirements.
- Handle travel-related inquiries from associates via phone and email with professionalism and urgency.
- Maintain comprehensive trackers, travel logs, and cost reports, ensuring accuracy and compliance with company standards.
- Prepare and submit invoices and travel-related documentation in a timely and organized manner.
- Work with airline routing and travel itineraries proactively to optimize schedules and costs.
- Ensure strict adherence to Sutherland’s travel policies, while delivering an exceptional support experience.
- Collaborate cross-functionally with HR, Operations, and Finance teams for smooth end-to-end travel processes.
Technical Responsibilities
- Utilize Amadeus, Sabre, or similar Global Distribution Systems (GDS) for flight reservations and modifications.
- Work efficiently with Excel and other reporting tools to manage travel data and create trackers.
Qualifications:
Must-Have (Non-Negotiable)
- 3–4 years of hands-on experience in the travel industry(corporate travel experience is a strong advantage).
- Strong understanding of GDS platforms(Amadeus, Sabre, or equivalent).
- Proven experience in handling flight, hotel, and visa processing end-to-end.
- Excellent spoken and written English communication skills.
- Customer-oriented, patient, and able to handle inquiries with professionalism and empathy.
- Strong email etiquette and ability to manage multiple communication channels.
- High proficiency in Excel and maintaining accurate trackers.
Other Requirements
- Minimum Degree/Diploma.
- Ability to work onsite in Shaw, Mandaluyong.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
