Company Description:
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Years of Experience Required:
Level 1: 1 year to 2 years
Level 2: 2 years to 4 years
Level 3: 4 years to 7 years
Location: Chennai, India (Mandatory Work from Office)
Shift: US Night Shift (5 Days a Week)
Role #1
Compensation & Benefits (Level 1)
You will provide foundational operational support to the US Compensation & Benefits function within the HR Shared Services environment. This role is responsible for supporting compensation and benefits administration activities through accurate transaction processing, data validation, employee query support, and documentation management.
You will assist the team in maintaining employee records, processing standard transactions, and ensuring compensation and benefits activities are completed in line with defined service levels, policy requirements, and process controls. This is a detail-oriented role requiring strong discipline, confidentiality, and accuracy while handling sensitive employee information.
Your primary objective is to support smooth daily operations for compensation and benefits processes while ensuring accuracy, compliance, and employee support responsiveness.
Compensation & Benefits (Level 2)
You will support the day-to-day administration of compensation and benefits processes for US employees by handling moderately complex transactions, employee queries, data validations, and process coordination activities.
You will work across compensation and benefits workflows such as employee benefit changes, compensation updates, payroll input validations, case handling, and exception tracking. The role requires stronger system knowledge, better policy understanding, and the ability to operate with limited supervision while maintaining service accuracy and compliance.
Your mission is to improve operational consistency, strengthen employee support, and ensure compensation and benefits activities are processed accurately and on time.
Compensation & Benefits (Level 3)
You will serve as the operational backbone and subject matter expert for compensation and benefits administration within the HR Shared Services environment. This is a high-impact supervisory role focused on end-to-end process execution, employee issue resolution, system accuracy, and day-to-day governance of compensation and benefits workflows.
You will lead a team of analysts supporting compensation transactions, benefits administration, case handling, payroll coordination, and service delivery. Your mission is to ensure strong process adherence, high-quality support, stable delivery, and continuous improvement across the employee compensation and benefits experience.
• Technical Proficiency: Hands-on knowledge of Workday, Excel reporting, and case management systems.
• Functional Expertise: Strong understanding of compensation administration, benefits processes, payroll coordination, and service controls.
• Leadership: Prior experience guiding analysts or acting as SME/lead preferred.
• Communication: Strong written and verbal communication skills with the ability to handle sensitive employee concerns.
• Education: Bachelor’s degree in HR, Finance, Commerce, Business Administration, or related field.
************************************************************************
Role #2
Senior Associate – HRIS (Level 2)
You will support HRIS administration activities including employee lifecycle data management, system configuration support, reporting, and case resolution. This role requires deeper system expertise and the ability to independently manage HRIS workflows while supporting data governance initiatives.
Lead – HRIS (Level 3)
You will function as the primary subject matter expert and operational lead for HRIS processes within the HR Shared Services environment. This role is responsible for overseeing day-to-day HRIS transactions, supporting system users, maintaining employee data integrity, ensuring process compliance, and driving operational discipline across the team.
• You will work closely with analysts and senior analysts while partnering with HR Operations, Talent Acquisition, Compensation & Benefits, Payroll, and IT teams to ensure employee lifecycle transactions are processed accurately and system issues are resolved efficiently. The role requires strong functional knowledge of HR systems, sound judgment in handling escalations, and the ability to manage operational delivery with consistency and control.
• Your primary objective is to ensure stable HRIS operations, strengthen data quality, support process compliance, guide team members on complex activities, and improve overall service quality across HR system administration and support.
• Technical Skills: Strong working knowledge of Workday Core HCM, Recruiting, Compensation, Benefits, and workflow-based HR transactions.
• System Skills: Experience with ServiceNow, HR reporting tools, Microsoft Excel, dashboards, and case management platforms.
• Functional Knowledge: Good understanding of employee lifecycle processes, HR data structures, system approvals, governance standards, and workflow dependencies.
• Leadership Skills: Experience guiding analysts or senior analysts, supporting escalations, and driving quality in operational delivery.
• Communication Skills: Strong written and verbal communication skills with the ability to work across HR, payroll, compensation, and IT teams.
• Education: Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field preferred.
**********************************************************
Role #3
HR Shared Services (Level 1)
You will provide foundational support for HR Shared Services operations by handling employee requests, processing HR transactions, maintaining documentation, and ensuring timely closure of cases in line with defined service levels. This role is responsible for supporting employee lifecycle activities across HR processes such as onboarding support, employee data changes, employment verification support, policy guidance, and general HR administration.
You will work closely with employees, managers, HR Centers of Excellence, Payroll, Talent Acquisition, Compensation & Benefits, and HRIS teams to ensure routine HR requests are handled accurately and professionally. The role requires strong attention to detail, service orientation, and process discipline while working within a case management and SLA-driven environment.
Your primary objective is to deliver accurate, timely, and compliant HR support while ensuring positive employee experience through effective case handling and process execution.
HR Shared Services (Level 2)
You will independently manage a broader range of HR service requests and employee lifecycle transactions while providing higher-quality case resolution and operational support. This role is responsible for handling moderately complex cases, resolving employee queries, maintaining process accuracy, and supporting adherence to service-level standards across HR Shared Services operations.
You will work closely with employees, managers, and internal HR teams to ensure requests are processed correctly, employee concerns are addressed efficiently, and service quality is consistently maintained. The role requires stronger process understanding, good judgment in case handling, and the ability to work with limited supervision in a fast-paced service environment.
Your primary objective is to improve service quality, support efficient case resolution, and ensure employee HR requests are handled accurately, compliantly, and within committed timelines.
Lead – HR Shared Services (Level 3)
You will act as the primary process expert and first-line operational lead for HR Shared Services delivery. This role is responsible for overseeing day-to-day case management activities, guiding analysts and senior analysts, supporting escalated employee cases, and ensuring service delivery meets quality, compliance, and turnaround expectations.
You will work closely with employees, managers, and HR functional teams to ensure smooth execution of employee service requests across multiple HR processes. The role requires strong knowledge of HR Shared Services operations, effective issue resolution capability, and the ability to maintain control over team-level service quality and process adherence.
Your primary objective is to maintain operational stability, improve resolution quality, strengthen employee support, and ensure team members deliver services accurately and consistently.
• Technical Skills: Strong working knowledge of HR case management systems, HR operations tools, ServiceNow, and reporting trackers.
• Functional Knowledge: Good understanding of employee lifecycle services, case handling, HR process governance, and service delivery controls.
• Leadership Skills: Experience guiding analysts or senior analysts, handling escalations, and supporting operational delivery.
• Communication Skills: Strong verbal and written communication skills with the ability to manage complex employee interactions and cross-team coordination.
• Education: Bachelor’s degree in human resources, Business Administration, Commerce, or related field preferred.
*******************************************************
Role #4
Payroll Executive - (Level 2)
You will independently execute payroll transactions and ensure timely and accurate payroll processing for US employees while maintaining compliance with regulatory requirements.
Senior Payroll Specialist - (Level 3)
You will act as a Subject Matter Expert (SME) for payroll operations, handling complex payroll scenarios, ensuring compliance, and driving process improvements.
• Technical Mastery: Strong expertise in payroll calculations, payroll reconciliation, payroll reporting, and payroll adjustments.
• System Expertise: Hands-on experience with enterprise payroll systems such as Workday Payroll, ADP, SAP Payroll, or similar platforms.
• Compliance Knowledge: Strong understanding of payroll compliance requirements, tax regulations, and payroll audit readiness.
• Case Management: Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support requests.
• Leadership Exposure: Experience guiding payroll analysts or supporting payroll team operations.
• Education: Bachelor’s degree in Finance, HR, Accounting, or related field.
***********************************************************************
Role # 5
Talent Acquisition Analyst (Level 1)
You will provide foundational support to the US-based recruitment function within the HR Shared Services environment. This is an entry-level operational role focused on recruitment coordination, candidate record maintenance, interview logistics, and process adherence.
You will support recruiters, leads, and hiring teams by ensuring smooth execution of recruitment activities, timely follow-up with candidates, and accurate maintenance of hiring data in systems such as Workday, ATS platforms, and internal trackers. The role requires strong attention to detail, discipline in following defined workflows, and the ability to work in a structured, SLA-driven environment.
Your primary objective is to support seamless recruitment operations, maintain process accuracy, and contribute to a positive candidate experience while ensuring all administrative and compliance-related activities are handled efficiently.
Talent Acquisition (Level 2)
You will play a hands-on operational role in supporting US recruitment delivery through candidate sourcing support, screening coordination, recruitment workflow execution, and compliance-focused process management. This role is expected to operate with higher independence than Level 1 and contribute to smoother recruitment throughput across multiple requisitions.
You will be responsible for supporting the end-to-end recruitment cycle by maintaining candidate pipelines, coordinating hiring stages, ensuring documentation readiness, and partnering closely with recruiters and leads on process execution. The role requires strong system proficiency, sound process judgment, and the ability to manage multiple recruitment activities in parallel.
Your mission is to strengthen operational reliability, improve candidate stage movement, and contribute to a high-quality recruitment support model through speed, accuracy, and process discipline.
Talent Acquisition Lead (Level 3)
You will serve as the operational backbone for our US-based recruitment engine. This is a high-impact supervisory and Subject Matter Expert (SME) role focused on the end-to-end execution of recruitment cycles, pre-hire compliance, and onboarding governance.
You will lead a team of TA Specialists and Coordinators, acting as the primary point of escalation for process bottlenecks. Your mission is to ensure a seamless candidate journey, 100% SLA adherence, and maximum optimization of our tech stack, including Workday and Zendesk.
• System Knowledge: Hands-on working knowledge of Workday, ATS platforms, Excel-based trackers, and Outlook/calendar coordination.
• Operational Strength: Good understanding of recruitment stages, documentation control, and coordination-heavy workflows.
• Communication: Strong written and verbal communication skills with the ability to support candidate and stakeholder interactions confidently.
• Execution Capability: Ability to manage multiple requisitions and high-volume support activity in a deadline-driven environment.
• Education: Bachelor’s degree in human resources, Business Administration, or a related field preferred.
“Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”
Qualifications:
Bachelor’s degree in human resources, Business Administration, or a related field preferred.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
