Company Description:
Sutherland is seeking a reliable and detail-oriented person to join us as Lead-Help Desk-Deskside Support. We are looking for an individual with solid technical background on IT Operations, and with good written and verbal communication skills. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
▪ To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
▪ Efficient problem resolution and maximize the system availability.
▪ Review the frequently faced system problems and work on the improvements
▪ Identify pressure points and minimize risks.
▪ Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
▪ Strictly adhere to the set procedures and follow the guidelines.
▪ Strict Compliance to agreed SLA for issue resolution.
▪ On Call 24x7
Qualifications:
▪ 4 years College Graduate on Computer-related course.
▪ Excellent in Verbal and Written communication.
▪Understands the needs of both internal and external customers and be committed to delivering an excellent service.
▪ Ability to work well with others in pursuit of business aims.
▪ Energy, enthusiasm and commitment to the business unit.
▪ Positive response to and recognition of the need for change.
▪ Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
▪ High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
▪ Sound technical knowledge on the related business areas.
▪ Willing to work on different shifts and be assigned to other sites/location if required.
Pre-requisites:
▪ Medically cleared with fit to work certificate. No health issues.
▪ Preferably minimum 1 year experience in the same field
▪ Technical experience with Windows Operating Systems and Applications
Additional Information:
All your information will be kept confidential according to EEO guidelines.
