Company Description:
At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as a Human Resources Manager. Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.
If you are a Human Resources Manager looking to take your career further, do not miss this opportunity!
As a Human Resources Manager, you are expected to maintain and understand the pulse of the site and/or program.
Job Description:
Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as a Manager - Business HR. This critical position is based at our Tarlac site, overseeing our HR Business Partner functions.
As the Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.
- Lead HR projects addressing business needs, including talent retention initiatives.
- Develop and implement strategies to enhance employee engagement and workplace culture.
- Manage training programs and career development initiatives for employees.
- Oversee reward strategies and contribute to creating a positive work environment.
- Analyze HR data and create reports to support business KPIs.
- Ensure compliance with workplace regulations and handle complex HR situations.
Qualifications:
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
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3–5 years of solid HR experience in a BPO or fast-paced operations environment.
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Hands-on exposure to employee relations, performance management support, policy administration, and engagement.
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Experienced in handling coaching documentation, attendance issues, and employee case tracking.
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Able to partner with operations leaders on people-related actions and initiatives.
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Strong communication, interpersonal, and conflict-resolution skills.
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Good grasp of Philippine labor laws and company policies.
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Discreet and professional when handling sensitive employee concerns.
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Capable of basic HR data tracking and reporting.
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Proficient in MS Office and HR tools.
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Approachable, organized, and calm under pressure.
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Experience supporting multiple business units or accounts.
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Involvement in engagement or retention programs.
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Willingness to work flexible hours based on operations' needs.
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Candidate must be willing to report onsite.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
