Company Description:
About Us
At One Sutherland, we’re a global team driven by collaboration, innovation, and a shared vision for success. We believe that diverse perspectives fuel creativity and problem-solving, which is why our inclusive culture is central to everything we do. Every team member contributes to our collective mission—working as One Sutherland, united in purpose and passion. We are proud to be an equal opportunity employer and are committed to maintaining a professional, respectful, and supportive workplace for all.
Job Description:
Position Overview: Technical Support Specialist (Spanish & English)
Location: Sofia | Full and Part -Time | Night Shifts
Are you passionate about new technologies, connected devices, and smart home solutions? This could be the perfect opportunity for you! As we continue to grow our service delivery center in Sofia, we’re looking for dedicated Technical Support Specialists to join our team. In this role, you’ll provide expert assistance for issues related to internet routers, Wi-Fi setup, smart control systems, and device integration.
Qualifications:
Key Responsibilities
-
Deliver outstanding customer and technical support via phone and email
-
Assist with questions related to accounts, products, and orders
-
Use company tools and knowledge bases to troubleshoot and resolve technical issues
-
Provide clear, friendly communication that represents the client’s brand
-
Follow all processes and procedures as outlined by the client and company
-
Escalate or transfer contacts to relevant departments when necessary
Requirements
-
Proficient in Spanish (B2 level or higher)
-
Good command of English (B2 level or higher)
-
Strong computer skills and ability to multitask
-
Technical knowledge of internet routers and connectivity troubleshooting
-
Familiarity with consumer electronics and their setup
-
Ability to explain technical information clearly to non-technical users
-
Excellent communication and interpersonal skills
-
Flexible with working hours and night shifts availability
Additional Information:
What We Offer
-
Competitive salary and long-term stability with a permanent contract
-
Paid, full-time training (1 month) to get you up to speed
-
21 days of paid annual leave
-
A comprehensive benefits package, including:
-
Additional health and life insurance
-
Meal and gift vouchers
-
Monthly transportation allowance
-
Recognition and reward programs
-
Personalized development training
-
Internal career growth opportunities
-
-
A modern, well-equipped work environment with dedicated relaxation areas
If you’re ready to grow your career in a dynamic, tech-driven environment—join us at One Sutherland!
