Company Description:
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
🎯 About the Role
Join our team supporting customers of a leading international telecommunications provider.
You’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.
No sales or upselling — your focus is on solving customer issues and delivering a great experience.
Job Description:
✅ What You’ll Do
- Handle customer inquiries through voice and non-voice channels
- Resolve service-related issues and aim for first-contact resolution
- Provide clear, professional, and empathetic support
- Accurately document customer interactions
- Follow established processes and procedures
Qualifications:
🧠 What We’re Looking For
Must-have:
- Polish – C1
- English – B2
- Undergraduate, graduate, postgraduate education or equivalent
- Strong communication and computer skills
- Availability to work on shifts Monday–Saturday, 09:00–18:00
Nice to have:
- Customer service, BPO, or telecommunications experience
- Experience with CRM/ticketing systems
- Strong problem-solving and customer-focused mindset
Additional Information:
🎁 What You’ll Get
What We Offer
- Competitive salary + performance bonus
- Additional health insurance
- Food vouchers
- Paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
- Ongoing learning and career development
- International and supportive work environment
Work model: Onsite – Sofia
Working hours shifts : Monday–Saturday, 09:00–18:00
Channels: Voice, email & chat
If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!
