Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Managers in this role get to:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
- Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
- Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.
Qualifications:
Our most successful candidates will have:
- Earned a bachelor’s Degree in any field (preferred not required)
- At least 6 years of work experience in the same industry with 2-3yrs of management experience
- Excellent working knowledge on Microsoft Office applications
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Strong analytical skills
- Demonstrated leadership skills
- Must be willing to report on a graveyard/shifting schedules
Additional Information:
Requirements and Expectations from the role:
- Must have hands-on experience in managing sales and tech operations.
- Ability to do a root-cause analysis to improve key performance.
- Effective Coaching and Mentoring Skills.
- Must be able to work independently with minimal supervision within 90 days.
- Must be able to manage client communications and reviews.
- Champion of employee experience
- drive morale in collaboration with HR and Dr. Fun/Engagement Manager
- Must be proactive in identifying people and process issues.
- Focus on all aspects of operations
- productivity, quality, people, and profitability
- High energy, results-driven, and uphold Sutherland values.
- Strong written and verbal communication.
